Call Center Supervisor

Call Center Supervisor

Location: Las Colinas, TX

Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.
? Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.

Key Responsibilities: ? Leverage data-driven insights to oversee intricate processes ? Manage performance metrics, policies, and procedures ? Identify opportunities to enhance customer service protocols ? Provide valuable coaching, constructive feedback, and conduct performance evaluations ? Foster a productive and achievement-oriented environment

Qualifications: ? At least 1 year of experience as a customer service supervisor (REQUIRED) ? Background in call center environment ? Proficient in identifying and measuring core competencies and performance metrics ? Passion for supporting individuals facing health challenges ? Ability to make sound decisions amidst competing priorities ? Exceptionally organized with acute attention to detail ? Driven and self-motivated ? Exceptional customer service, communication, problem-solving, and de-escalation skills

What We Offer:
? Medical, Dental, Vision Insurance
? Clear paths for growth and advancement
? Competitive compensation ($50-55k)
? No cold calling or sales involved
? Generous PTO plus 10 major holidays off
? 401K retirement plan
? Employee Referral Program

About Serenity:

Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.

Bko4FvCkWN

Apply Job!