Urgently Hiring: Technical Support / Customer Service

Quick Overview:

• Compensation: a competitive salary
• Position: Technical Support / Customer Service Representative
• Company: Workwarp
• Location: Remote
• Start Date: Immediate openings available

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A NEW CAREER POWERED BY YOU...

Are you looking for a ┬ôwork from home┬ö career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns ┬ôWorld┬ĺs Best Workplaces,┬ö ┬ôHappiest Employees,┬ö and ┬ôBest Companies for Career Growth┬ö awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!

As a remote Technical Support / Customer Service Representative, you┬ĺll join an organically diverse team from 70+ countries where ALL members contribute and support each other┬ĺs success and well-being, proudly united as ┬ôgame-changers.┬ö Together, we help the world┬ĺs best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we┬ĺre looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great ┬ôwork from home┬ö opportunity that will allow you to reimagine an all-new career journey and develop ┬ôfriends for life┬ö at the same time. We┬ĺll give you all the training, technologies, and continuing support you┬ĺll need to succeed. Plus, at Concentrix, there┬ĺs real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That┬ĺs why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you┬ĺve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Technical Support / Customer Service Representative working from home, you will:
┬Ľ Provide inbound customer support using a call flow guide
┬Ľ Resolve technical issues related to hardware, software, and client products
┬Ľ Track, document, and retrieve information in databases
┬Ľ Be an amazing problem-solver
┬Ľ Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
┬Ľ Offer additional products and/or services
┬Ľ Deliver expert customer experiences┬ůwith a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:
┬Ľ Strong focus on building customer relationships
┬Ľ 1+ year of customer service experience
┬Ľ Technical support experience preferred
┬Ľ Open availability
┬Ľ A high school diploma or GED
┬Ľ A quiet, distraction-free environment to work from in your home
┬Ľ Proficiency in fast-paced multi-tasking
┬Ľ Eagerness to learn new technologies
┬Ľ Strong problem-solving skills with the ability to ask probing questions to come to a resolution
┬Ľ Strong computer navigation skills and PC knowledge
┬Ľ A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
┬Ľ High Speed internet (no wireless/hotspots or satellite) and a smartphone
┬Ľ Must reside in the United States or have a valid U.S. address for residence

WHAT┬ĺS IN IT FOR YOU

One of our company┬ĺs Culture Beliefs says, ┬ôWe champion our people.┬ö That┬ĺs why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we┬ĺll invest in YOU to aid in your career path and in your personal development. In this role, you┬ĺll also be provided with:
┬Ľ Paid training and performance-based incentives
┬Ľ Lucrative employee referral bonus opportunities
┬Ľ 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
┬Ľ Health and wellness programs with trained partners to help promote a healthy you
┬Ľ Mentorship programs that support your rewarding career journey
┬Ľ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
┬Ľ Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:
┬Ľ 401(k)
┬Ľ Dental insurance
┬Ľ Employee assistance program
┬Ľ Health insurance
┬Ľ Professional development assistance
┬Ľ Referral program

Application Question(s):
┬Ľ Please provide your direct email address.

Work Location: Remote Apply Job!

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Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!

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