Urgently Hiring: Technical Support Rep II
Core Information:
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Position: Technical Support Rep II
- Location: Remote
- Company: Workwarp
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This a Full Remote job, the offer is available from: United States, Wisconsin (USA)Job Description...
Looking for a company that values your potential? A job with AT&T as a Technical Support Representative II can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. Our Technical Support Representative II positions conduct U-verse Services analysis and troubleshooting with customers via telephone.
What your day to day will look like:
 Communicates with customers using in-depth interview to solve U-verse service issues
 Process trouble reports using mechanized systems
 Coordinates the clearance/correction of trouble for IPTV, High Speed Internet Access, and VoIP services
 Assists technicians with troubleshooting as required
 Multi-tasking between different systems
 Communicates with other departments and customers regarding disposition and status of trouble
 Ability to lift and/or exert force up to 10 pounds
 Conducts analysis and troubleshooting via telephone for customer services
 Works with outside vendors and affiliated groups to trouble shoot and restore customer's U-verse service
 Typing for prolonged periods of time
 Sells appropriate items during contacts with customers
 Positions AT&T as the premier provider of choice
 Performs all other duties comparable to the above as assigned
 Follows established safety practices and procedures.
What we are looking for:
 Must be willing to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required.
 Knowledge of Internet, email protocols, DNS, LAN/WAN Expertise
 Understanding of Internet Networking
 Knowledge of router configuration, (e.g. Netopia Efficient)
 Strong verbal and written communication skills are required
 Excellent Customer Service skills
What you can look forward to:
AT&T offers a competitive salary, company provided benefits, formal paid classroom and on-the-job training. Our Technical Support Representative II earn between $17.37- $32.51 up to $88,426. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
 Medical/Dental/Vision coverage
 401(k) plan
 Tuition reimbursement program
 Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
 Paid Parental Leave
 Paid Caregiver Leave
 Additional sick leave beyond what state and local law require may be available but is unprotected
 Adoption Reimbursement
 Disability Benefits (short term and long term)
 Life and Accidental Death Insurance
 Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
 Employee Assistance Programs (EAP)
 Extensive employee wellness programs
 Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you are ready to take the lead as the voice of AT&T, weÂd love to hear from you!
Your future is calling. Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Milwaukee, Wisconsin
With our amazing wage opportunities, our average starting earnings per week begin at
$0
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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