Urgently Hiring: Mechanical Customer Service Expert
Thrive in a culture of innovation and teamwork. We're hiring a Mechanical Customer Service Expert! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.
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OverviewAbout TP...
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
 Paid Training
 Competitive Wages
 Full Benefits (Medical, Dental, Vision, 401k and more)
 Paid Time Off
 Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based in the Bristol, TN area. Hires must reside within a 50-mile radius of Bristol, TN.
Responsibilities
Your Responsibilities
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
 Handle and carefully respond to all customer inquiries
 Provide excellent customer service through active listening
 Work with confidential customer information and treat it sensitively
 Aim to resolve issues on the first call by being proactive
 Appropriately communicate with customers
 Calmly attempt to resolve and de-escalate any issues
 Escalate interactions when necessary and appropriate
 Track all call related information for auditing and reporting purposes
 Provide feedback on call issues
Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
 Ability to work remotely in a virtual team environment
 6 months Customer service experience preferred
 Over 18 years of age
 Ability to type 25 wpm
 High School Graduate or GED
 Comfort with desktop computer system
 Proven oral & written communication skills
 Logical problem-solving skills
 Ability to navigate Windows operating systems
 Organization and work prioritization skills
Work from Home Requirements:  Internet Connection Requirements:  Minimum subscribed download rate equal or exceeds 12.0 Mbps  Minimum subscribed upload rate equal or exceeds 3.0 Mbps  ISP must have no packet loss and ping under 50ms  Proof of internet speed required  Clean and quiet workspace
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Employment Type: FULL_TIME Apply Job!
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Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
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