Vice President - Customer Service, Concierge Services

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Vice President - Customer Service, Concierge Services

$110000 - $170000 per year | Laguna Beach, CA | On-Site | Permanent

Join Our Dynamic Team as Vice President of Customer Service in Laguna Niguel, CA

A bit about us:

Join Our Dynamic Team as Vice President of Customer Service in Laguna Niguel, CA. Our core values are centered around our people and our clients. We believe that putting your employees first is not only the right thing to do but also gives us the competitive edge to ensure our clients have an excellent experience! Over the years, our reputation for providing our people with the very best has caught the eye of some reputable clients who have chosen to use us as their primary firm!

Why join us?

Do you want to work with some of the nation?s best Clients? We do too!
? Meaningful Work!
? Best in Class Firm!
? Competitive Compensation Package!
? Complete Benefits Package!
? Flexible Work Schedules!
? Accelerated Career Growth!
? Fun Company Activities!
? Many More!

Job Details

Job Details:

We seek a dynamic and driven individual for the Permanent VP of Customer Service role within our prestigious investment company. This is a unique opportunity for a seasoned professional with a strong customer service background in the hotel industry and student housing sector to lead and shape our customer service team. The successful candidate will oversee the daily operations of our customer service department, ensuring that our high standards are met and exceeded and that our clients receive the exceptional service they expect from us. This role requires a minimum of 5+ years of relevant experience.

Responsibilities:

As the VP of Customer Service, your responsibilities will include:

1. Developing and implementing customer service policies and procedures to ensure a consistent, high-quality service experience for all clients.
2. Managing and leading a team of customer service professionals, providing guidance, and fostering a positive and productive work environment.
3. Hiring, training, and developing new employees, ensuring they have the necessary skills and knowledge to excel in their reserve, serving as the point of escalation for complex customer service, providing problem-solving skills, and ensuring customer satisfaction.
5. Collaborating with other departments to integrate customer service with all aspects of our business operations.
6. Monitoring and analyzing customer feedback and performance metrics to identify improvement areas and implement necessary changes to provide concierge-level service to our customers, demonstrating a deep understanding of their needs and needs to deliver personalized solutions.

Qualifications:

The ideal candidate for the VP of Customer Service role should have:

1. A minimum of 5 years of experience in a customer service leadership role, preferably within the finance industry.
2. Extensive experience in the hotel industry and student housing sector, with a proven track record of delivering exceptional customer service.
3. Experience inning, training, and developing a high-performing customer service team.
4. Strong interpersonal and communication skills, building and maintaining positive relationships with clients and team members.
5. Excellent problem-solving and decision-making skills, with the ability to effectively resolve complex customer service issues.
6. A strong understanding of customer service metrics and the ability to analyze data to drive improvements.
7. A customer-centric approach, committed to delivering a superior service experience.

This is a fantastic opportunity for customer service professionals to advance their career levels. I would love to hear from you if you have a passion for customer service and a drive to lead a successful team,

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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