Salesforce Solution Architect, Systems & Tools (Public Sector)

Required
• Resident of the United States
• Currently live in the United States
• Bachelor's Degree

Responsibilities

• Perform administration duties on a suite of existing applications and tools, including project management, data management, scheduling, methodology, and reporting.

• Manage project scope and schedule definition and execution.

• Able to effectively communicate status, accomplishments, and roadblocks to a dynamic global team.

• Analyze Salesforce data and generate reports.

• Assist in the creation of custom tools and applications.

• Advocate for Services Sales and Delivery requirements on enterprise wide projects, features & enhancements.

• Own the creation, documentation, validation, communication and upkeep of business requirements and their supporting use cases.

• Set priorities, open cases with developers and guide them through deployment.

• Partner with Subject Matter Experts, Business Architects, and Product Owners to develop requirements, review solutions and designs, and build enablement and test scripts.

• General support on additional administrative or operational tasks.

Required Experience
• Relevant practical experience in systems administration or business analysis
• Advanced understanding of cloud computing, solutions, and the Salesforce product family
• Strong professional communication (written and verbal), organizational, analytical and problem-solving skills, attention to detail
• Logical, practical, realistic, tenacious, curious, kind
• Ability to multitask while managing deadlines, perform well under pressure, work independently and as a part of a team
• Flexible, creative, highly motivated self-starter with demonstrated ability to produce results
• Extraordinary time management skills
• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies
• Collaborative; extremely customer-service and team-oriented
• Ability to stay focused and learn quickly in a fast-paced, rapidly developing business environment

Desired Experience / Expertise / Skills
• Salesforce Admin and Advanced Admin certifications and product experience
• Familiarity with CRM, data management and/or Certinia?s PSA tool
• Experience as a customer-facing consultant
• Experience in Sales Operations and/or Professional Services
• PMI / PMP certification
• Experience with Contract Lifecycle Management, CPQ and/or systems integration
• Proficient in authoring use cases, user stories, business and/or technical requirements
• Experienced at collaborating with both business and technical teams; requirements gathering, prototyping, testing, launching and enabling enterprise solutions

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