Director, Business Enablement & Controls

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Within the International Card Services (ICS) organization in Canada, the Business Enablement & Controls team is focused on supporting the organization to identify new controls and enhance existing controls by partnering with ICS, Compliance, Risk, and Internal Audit Teams.

The Director, Business Enablement & Controls , leads this new team and will achieve the above objectives across the following areas: AML/KYC, Business Exams & Testing, TLM, Operational Risk Event Management, and Offer, Benefit, and Rewards enablement. This team will identify and own core action plans while also providing support and coordination across the ICS business to ensure business control needs are achieved.

The successful candidate has a proven track record of translating complex business needs into detailed project requirements and executing those requirements in a matrix organization. The individual is a strong collaborator with a demonstrated ability to build and foster relationships across diverse stakeholders while developing and engaging a high performing team.

Core Responsibilities:

Strengthen overall governance and improve end to end controls. Elevate first line testing and ensure regulatory compliance. Robust coordination across control teams and oversight for all testing. Centralize business ownership and/or program coordination of broad (cross functional) and/or urgent requests & deliverables. Centralize ownership for complex platform OREs. Create a centre of subject matter experts to support and guide ICS colleagues across key control areas. Be the centre of excellence to partner with Control functions on new workstreams & action plans.

Qualifications:

Significant experience in process management and leadership of cross-functional initiatives. Knowledge of Blue Box systems, processes, and core functions an asset. Proven track record of leading comprehensive strategic reviews, developing recommendations and successful project delivery. Strong collaborator with ability to establish/build credibility with key stakeholders. Demonstrated ability to thrive within a highly matrixed organization; capable of influencing and building internal alignment. Track record of achievement in a fast paced, dynamic role. Strong people leadership: ability to lead a large, diverse team and motivate others to work through complexity and roadblocks to achieve desired outcomes. University degree or equivalent combination of education and business experience.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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