Banking Customer Service Representative - Onsite - North Lauderdale, FL

About the position

As a Banking Customer Service Representative at Teleperformance, you will play a crucial role in delivering exceptional customer service to our clients. This position is based on-site at our North Lauderdale, Florida location, where you will engage with customers through various channels including phone, email, chat, and social media. Your primary responsibility will be to address customer inquiries, resolve issues, and provide assistance in a timely and effective manner. You will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond to their questions, issues, and concerns. In this dynamic role, you will have the opportunity to connect with customers from diverse backgrounds, ensuring that each interaction is handled with care and professionalism. You will be expected to calmly de-escalate any issues that arise and escalate interactions when necessary. Your ability to track all call-related information for auditing and reporting purposes will be essential in maintaining the quality of service we strive to provide. Additionally, you may be required to upsell products or services when appropriate, contributing to the overall success of our team. At Teleperformance, we believe in fostering a supportive and engaging work environment. You will be encouraged to grow and challenge yourself, discovering your potential and the various career paths available within the company. With a commitment to employee wellness and engagement, we aim to create a workplace where everyone feels valued and inspired to deliver their best work every day.

Responsibilities
? Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
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? Calmly attempt to resolve and de-escalate any issues
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? Escalate interactions when necessary and appropriate
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? Respond to requests for assistance and/or possible processing payments
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? Track all call related information for auditing and reporting purposes
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? Provide feedback on call issues
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? Upsell if required

Requirements
? High School Diploma or equivalent
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? 18 years of age or older
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? Proven call center experience
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? Typing 25 WPM
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? Proficient in PC operation and navigation
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? Able to work independently
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? Excellent communications skills, both oral and written
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? Ability to work in a constantly changing and fast paced environment
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? Ability to stay composed and objective
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? Strong listening skills

Nice-to-haves

Benefits
? Paid Training
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? Competitive Wages
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? Full Benefits (Medical, Dental, Vision, 401k and more)
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? Paid Time Off
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? Employee wellness and engagement programs

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