Barista - PT

What You Do

? Work on the caf? floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.

? Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.

? Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.

? Ensure that the Caf? is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.

? Take pride in the Caf? and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience.

? Execute all operational standards correctly, in a timely manner and in accordance with the caf? standards, safety and health codes.

? Protect company assets by adhering to all processes and working efficiently to control waste and shrink.

? Recognize and offer to help both customers and employees with urgency and care.
Knowledge & Experience

? Passionate about the products we serve.

? Positive and can-do attitude.

? Enjoy working with people.

? Listen to people and enjoy solving problems.

? Make correct recommendations for handcrafted beverages and food items that satisfy the customer.

? Well-organized, efficient, and able to multi-task.

? Can clearly and respectfully communicate and express oneself.
Expected Behaviors

? Treat customers as the first priority at all times.

? Take initiative and consistently grow and expand caf? knowledge.

? Enjoy making recommendations and engaging with others.

? Exhibit and demonstrate initiative.

? Support company goals and initiatives and be a team player.

? Show respect and kindness to fellow employees and customers.

? Accept responsibility and execute all assignments correctly and with care.

? Accept coaching and feedback from others openly.

? Be flexible and adapt to an ever-changing environment.
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