IHG Hotel Front Desk

Job Overview

IHG Hotels Opera Experience is a Must.
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. In this role, you will be responsible for overseeing the front desk operations, ensuring exceptional guest experiences, and managing a team of front desk staff. The ideal candidate will possess strong leadership skills and a passion for hospitality, contributing to a welcoming atmosphere for all guests.

Duties
? Supervise daily front desk operations, ensuring efficient check-in and check-out processes.
? Train, mentor, and schedule front desk staff to maintain high service standards.
? Address guest inquiries, concerns, and complaints promptly and professionally.
? Maintain accurate records of room availability and reservations.
? Collaborate with other departments to ensure seamless guest experiences.
? Implement hotel policies and procedures while promoting a positive work environment.
? Monitor front desk performance metrics and provide feedback for improvement.
? Assist with administrative tasks such as reporting and inventory management.

Skills
? Strong leadership abilities with experience in managing a team.
? Excellent communication skills, both verbal and written.
? Proficient in hotel management software and Microsoft Office Suite.
? Exceptional customer service skills with a focus on guest satisfaction.
? Ability to multitask in a fast-paced environment while maintaining attention to detail.
? Problem-solving skills to effectively address guest issues and operational challenges.
? Knowledge of hospitality industry standards and best practices.

Join our team as a Hotel Front Desk Supervisor where you can make a significant impact on guest experiences while leading a dynamic team in the heart of hospitality.

Job Types: Full-time, Part-time, Contract

Schedule:
? 8 hour shift
? Day shift
? Evening shift
? Night shift

Work Location: In person

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