Senior Experience Strategy & Transformation Professional

Become a part of our caring community and help us put health first Humana is focused on the well-being of our members and empowering them to live a life that?s healthy, active, and rewarding. The Marketing Technology & Data Platforms team is a part of Humana?s Enterprise Growth organization, supporting marketing initiatives across the enterprise and for multiple lines of business. We are looking for a Senior Experience Strategy and Transformation Professional who can play a role in defining and transforming MarTech channel strategy to enhance effectiveness. Key Role Functions Plan, develop and execute MarTech strategy with an enterprise-level mindset across various channels. SMS will be priority with others (i.e. VAT, outbound calls, fax, etc.) as prioritized in the future Serve as a MarTech telephonic channel subject matter expert Serve as MarTech Telephonic Consumer Protection Act (TCPA) subject matter expert Work with internal stakeholders and external vendors to align planned strategies for execution Work with internal stakeholders and external vendors to strategically transform workflow as needed to create additional channel effectiveness and efficiency Develop, maintain, and socialize channel best practices leveraging Humana-specific information and industry trends Report out monthly on channel health via scorecard noting key takeaways, highlights, insights, and actionable opportunities Collaborate with various cross-functional IT and business teams Consult on consumer experience design related to channel effectiveness and compliance Adopt agile mindset and assist in ART epic planning/prioritization of capability enhancements The successful candidate is an innovative thinker, highly organized, detail oriented, and has excellent verbal and written communication skills. We?re looking for an individual who is a self-starter with a proven ability to meet deadlines in a fast-paced environment. Use your skills to make an impact Required Qualifications Bachelor?s degree in business, marketing or related field SAFe certification 6+ years of experience in marketing technology Deep understanding of MarTech channel strategy (email, SMS, direct mail, VAT, live agent, fax, etc.) Deep understanding of Telephonic Consumer Protection Act (TCPA) Ability to develop and track KPI?s and analyze results Excellent time management skills with a proven ability to meet deadlines Comfortable dealing with ambiguity and effortlessly moves between strategic and tactical activities Preferred Qualifications Experience with telephonic channels from a Marketing Technology perspective Experience in Salesforce Marketing Cloud Experience in Healthcare, financial services, or other regulated industries Additional Information To ensure Home or Hybrid Home/Office employees? ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security?both today and in the future, including: Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities Our Hiring Process As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $78,400 - $107,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, ?Humana?) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first ? for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health ? delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana?to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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