Technical Delivery Manager - Life - Hybrid

Description
Technical Delivery Manager ? Life - Hybrid
10 Amica Way, Lincoln, RI 02865??
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Thank you for considering Amica as part of your career journey, where?your future is our business.

At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company?s mission and broaden our vision of what?s possible.? We?re focused on creating a workplace that works for all. We?ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.? Want to learn more about our commitment to diversity, equity, and inclusion? Visit our?DEI page?to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

This position is hybrid and requires onsite days at our Lincoln, RI campus.?

This role does not currently offer employment visa sponsorship.?

Job Overview:

The Technical Delivery Manager plans, executes, and finalizes solutions for systems projects, products, modules, and services. They set technical milestones, coordinate efforts among business units, vendors, Digital team, and CIS teams to deliver projects efficiently. They work with all management levels to implement project-based processes using industry standards. Responsibilities include system integration planning, issue tracking, risk mitigation, and driving projects to completion. Additionally, they oversee IT Operations service strategies, prioritize IT Service Management backlogs, collaborate across teams, and ensure compliance with regulatory requirements through continuous process improvements.

Responsibilities:?? ? Engage with various business units and project sponsors to establish success criteria for projects. ? Define, create, and execute technical project plans for prioritization and implementation. ? Facilitate all operational checkpoint activities throughout the project lifecycle. ? Track and communicate project status across the organizational hierarchy. ? Manage SDLC, implement project frameworks, agile methods, and best practices to boost team efficiency. ? Manage all technical aspects in collaboration with the CIS, Digital, and vendors on enhancing, refactoring and upgrading the technology stack. ? Oversee and implement several projects simultaneously, while establishing and upholding technical project management standards within the organization. ? Plan and coordinate projects from initiation to completion, ensuring that goals and objectives are achieved within the prescribed timeframe and budget. ? Proactively identify risks and resolve issues to prevent project delays and re-work. ? Maintain detailed project documentation on scope, decisions, risks, configurations, and deployments. Lead team members to deliver timely and effective technical solutions aligned with organizational goals. ? Experience in a PMO or Transformation Office is preferred. ? Take responsibility for continuous performance monitoring, training, and professional development needs of team members supporting the service. Collaborate with IT Talent Specialists as required. ? Implement IT service policies to achieve the required maturity level. Identify gaps between desired and current levels of compliance and maturity in IT Operations. ? Assist IT Risk and Compliance in monitoring IT service management controls. Collaborate with Enterprise Cybersecurity to comply with security policies. ? Collaborate with the Disaster Recovery Service Manager to ensure Disaster Recovery Plans are up-to-date and testing meets the required Recovery Time Objective and Recovery Point Objective. ? Communicate effectively with all levels of management across the organization in both technical and non-technical capacities. ? Actively participate in required corporate professional development programs. ? Manage the PMO and Ops team members to deliver best user experience. ? Participate in special projects and perform other duties as assigned. ? Be prepared to handle additional duties as required. Requirements:? ? Bachelor?s degree required in Computer Science or Information Technology ? PMI PMP/Agile CSM Certification preferred. (Six Sigma certification and implementation is a plus). ? Experience in insurance, particularly in life insurance, is highly advantageous. ? Minimum of 5 years of experience as a Project/Program manager or equivalent. ? Experience with ITIL processes and ServiceNow preferred. ? Demonstrated experience in project management principles, methodologies & best practices. ? Experience with enterprise business application systems, cross platform integrations and architecture. ? Experience with business process analysis and the application of information technology to solving business needs. ? Strong organizational, interpersonal, communications skills and experience working with people at a variety of levels within the organization. ? Superior analytical, attention to detail and problem-solving skills. ? Excellent written and verbal communication skills. ? Ability to interpret burn down charts and SCRUM/Kanban boards to show progress. ? Ability to work outside of normal business hours. Total Rewards: ? Medical, dental, vision coverage, short- and long-term disability, and life insurance ? Paid Vacation ? you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. ? Holidays - 14 paid holidays observed ? Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment ? Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution ? Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals ? Generous leave programs, including paid parental bonding leave ? Student Loan Repayment and Tuition Reimbursement programs ? Generous fitness and wellness reimbursement ? Employee community involvement ? Strong relationships, lifelong friendships ? Opportunities for advancement in a successful and growing company Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees? and customers? personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees? or customers? physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica?

Amica Mutual Insurance Company is America?s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.?

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.?

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