Assistant Manager - Retail Office

About the position

The Assistant Manager position at Peoples Bank plays a crucial role in supporting the Branch Manager in overseeing daily operations and ensuring exceptional customer service. This role focuses on developing staff, maintaining operational standards, and fostering a collaborative work environment to meet clients' financial needs through a consultative sales approach.

Responsibilities
? Assist with overseeing the day-to-day operations of the branch.
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? Lead by example to achieve sales results and coach staff in the PEBO way.
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? Maintain confidentiality of client business.
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? Ensure branch associates are effective and engaged in operations and sales.
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? Assist in finding and developing high-quality staff.
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? Establish and grow working relationships with partners.
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? Maintain world-class service levels.
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? Proactively meet clients' financial needs through the sales process.
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? Follow operational standards regarding security, risk management, and compliance.
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? Conduct structured coaching sessions for individual and branch success.
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? Attract new relationships and retain existing ones.
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? Respond to customer concerns with follow-up and resolution.
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? Develop and retain the customer base, using names and knowledge of account ownership.
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? Acquire and maintain knowledge of consumer and business lending products.
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? Initiate conversations to uncover customer needs and refer them to business partners.
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? Complete required training for bank and branch policies and procedures.
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? Interpret documents such as safety rules and loan documents.
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? Speak effectively before groups of customers or employees.
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? Define and offer solutions to resolve problems.
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? Make calls to clients and prospects to meet branch calling goals.
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? Interpret data to evaluate lending ratios and product opportunities.
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? Consistently meet sales goals.
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? Perform special projects as assigned.

Requirements
? High school diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
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? Strong leadership skills and great organizational skills.
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? Excellent communication, problem-solving, and customer service skills.
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? Ability to motivate and develop the branch team.
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? Experience with extensive customer contact is required.
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? Ability to convey bank strategy and technique via the Peoples Coaching Model.
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? Flexibility and teamwork with excellent oral and written communication skills.
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? Ability to establish and maintain working relationships with partners.
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? Decision-making skills with well-developed interpersonal skills.
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? Self-motivated and assertive in a sales environment.
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? Ability to learn computer and mobile device applications quickly.
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? Valid Driver's license and reliable transportation.

Nice-to-haves
? Experience in a banking or financial services environment.
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? Knowledge of consumer and business lending products.

Benefits
? 401(k) retirement plan with employer match.
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? Employee stock purchase plan.
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? Education assistance programs such as student loan and tuition paydown/reimbursement.
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? Paid vacation and holidays.

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