Customer Experience Representative

About the position

As a Customer Service Representative at GEICO, you will play a crucial role in providing exceptional service to our policyholders. This position is based in our Dallas, TX office and is ideal for individuals who are passionate about helping others and solving problems. You will be the first point of contact for our customers, addressing their inquiries related to billing, making policy changes, and offering recommendations that enhance their experience with GEICO. Your ability to deliver personalized service will demonstrate the value of being insured by GEICO, and you will be instrumental in fostering customer satisfaction and loyalty. In this fast-paced, high-volume call center environment, you will be expected to handle a variety of customer interactions efficiently and effectively. Your role will involve not only responding to customer queries but also actively listening to their needs and providing empathetic support. As you grow in this position, you will have opportunities for career advancement, with many associates experiencing a base salary increase of 10% within their first year, and top performers seeing increases of up to 15%. This is a fantastic opportunity for those looking to build a long-term career in customer service with a reputable company. At GEICO, we value our associates and are committed to their professional development. You will receive comprehensive training and support to help you succeed in your role. We are looking for individuals who are open to feedback, eager to learn new skills, and adaptable to change. If you are ready to take the next step in your career and join a team that prioritizes customer satisfaction, we encourage you to apply.

Responsibilities
? Answer customer inquiries regarding billing questions.
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? Make policy changes as requested by customers.
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? Provide recommendations to customers based on their needs.
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? Deliver personalized service to enhance customer satisfaction.
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? Handle a high volume of calls in a fast-paced environment.
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? Listen actively to customer concerns and provide empathetic support.

Requirements
? Experience providing outstanding customer service.
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? Effective communication skills with an emphasis on listening and empathy.
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? Ability to work in a fast-paced, high-volume call center environment.
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? Willingness to learn new skills and adapt to changes quickly.
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? Open to feedback for performance and development improvement.
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? Solid computer skills and ability to multi-task.
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? Minimum of high school diploma or equivalent.

Nice-to-haves

Benefits
? Premier Medical, Dental and Vision Insurance with no waiting period
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? Paid Vacation, Sick and Parental Leave
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? 401(k) Plan
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? Tuition Reimbursement
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? Paid Training and Licensures

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