Customer Support Specialist - Night Shift
Description:
Provide high-quality customer support via email, phone, and chat.
Assist customers with technical issues and usability concerns.
Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
Analyze and escalate complex cases to ensure fast and effective resolutions.
Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
Continuously develop product knowledge and stay up to date with new features.
Requirements: 3-5 years of customer service experience (strongly preferred). Proven ability to troubleshoot technical issues and address customer concerns. Strong technical aptitude (experience with testing is a plus). Excellent communication skills for building positive customer relationships. Highly organized and accountable, with strong time management skills.
Benefits:
Regular performance-based salary reviews.
100% paid 20 business vacation days.
100% paid 10 sick leave days.
Health & Wellness program reimbursement of up to 500 EUR annually for health and fitness-related expenses.
Reimbursement for professional development courses.
Service years recognition financial reward.
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