Intake Manager, Virtual Reception & Placement (VR&P)
About the position
The Intake Manager for the Virtual Reception & Placement (VR&P) program at the International Rescue Committee (IRC) is responsible for overseeing the intake functions of the program, which provides case management services to individuals for the first 90 days after their arrival. This role includes managing a virtual team, conducting eligibility screenings, and ensuring proper training and professional development for staff. The position is fully remote and is only open to current IRC employees.
Responsibilities
Oversees the key components of the VR&P's intake functions including management of VR&P general line in Zendesk, VR&P eligibility screenings, and UST assessments.
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Supervises a virtual team of four staff including two virtual navigators and two intake specialists, ensuring appropriate training and regular professional development.
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Completes assurances for VR&P cases by conducting UST assessments, managing amended assurances, and reviewing assurance recommendations from intake specialists.
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Reviews and approves updates to standards of practice (SOP) materials for screenings and intakes.
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Monitors eligibility screening process, including review of client eligibility documents, coordination with IRC's processing team, and tracking eligibility windows for benefits.
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Performs other duties as assigned.
Requirements
Bachelor's degree required, preferably in social work or related field.
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Minimum of 2 years' relevant professional experience in the human services field strongly preferred.
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1-2 years of experience in supervising individuals providing direct client services.
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Experience working with refugee and/or immigrant populations strongly preferred.
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Experience in Reception & Placement strongly preferred.
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Proficiency in either Spanish or Dari & Pashto is required.
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Proficiency in Microsoft Teams, use of case management databases, and email.
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Ability to prioritize and manage time effectively, despite competing priorities.
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Demonstrated ability to work effectively as a team member in a multi-cultural environment.
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Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus.
Nice-to-haves
Benefits
Sick time
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403b retirement savings plan with up to 4.5% immediately vested matching contribution and an additional 3-7% IRC contribution
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Employee Assistance Program for staff and their families
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10 US paid holidays
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20-25 paid time off days
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Disability insurance
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Life insurance
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Medical insurance
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Dental insurance
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Vision insurance
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Flexible Spending Account (FSA) for healthcare, childcare, and commuter costs
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