Customer Success Manager (remote work ok)
Qualified candidates please reply to [email protected]
SimpleFeed is a rapidly growing technology company with a backlog of top media company customers who want to get their content distributed to leading websites and mobile apps such as Apple News, MSN, SmartNews, etc. We are seeking a Customer Success Manager (CSM) to deploy new customers and help existing customers realize more value from these syndication channels. This is an opportunity to work with a small team at the intersection of media, technology and internet business models.
Requirements include:
2 years experience working in the media or in technology industry
Undergraduate degree
Strong written and verbal communications skills
Strong organizational skills and attention to detail
Basic understanding of HTML and XML a plus
Interest in media, a must
Responsibilities
Manage customer deployment process
Attend and eventually lead organizational meeting with customers
Work with development to create initial version of implementation
Collect comments from customer and work with development to make changes
Work with customer and platform with approval issues
Post deployment proactively engage with customers to review results
Use data driven methodology to improve customer success
Introduce customers to new opportunities for further success
Work from anywhere with a slight preference for the Eastern Time Zone
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