Remote Live Chat Agent

This a Full Remote job, the offer is available from: United States

Key Responsibilities: ?? Handling customer queries on Web Chat, E-mails and Social Media ?? Educate current and potential customers with product and service information ?? Maintain accurate customer records ?? Identify and escalate priority issues to the Team Leader and Ops Team ?? Actively participate in team meetings

Key Performance Indicators:
?? Handle all queries in a polite, professional manner
?? Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
?? Educate customers on services and processes
?? Escalate any issues to the Team Leader
?? Achieve agreed KPIs and Objectives
?? Adhere strictly to shift schedules
?? Adhere to laid down internal policies, procedures and processes
?? Work collaboratively with the team

Qualifications
?? A Bachelors degree from any stream if a Fresher
?? Minimum HSC with a minimum of 1 year of relevant experience
?? Passionate about customer care
?? Good typing skill
?? Fluent in written and spoken English
?? Able to work well under pressure and under minimum supervision
?? A fast learner who is able to work with set targets
?? Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Additional Information
?? IT Asset provided
?? 5 Days working
?? Health and vision Insurance
?? Annual Bonus
?? Night Shift Allowance
?? Overtime Payment
?? Referral Hire Bonus
?? Team Outings
?? Education allowance (Training courses, Udemy, Coursera, etc.)
?? Job Location: Remote

This offer from "Jiffy Lube International" has been enriched by Jobgether.com and got a 78% flex score.

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