Customer Service Representative - Live Chat FULLY REMOTE
Employer Industry: Customer Service
- Why consider this job opportunity...
- Opportunity for career advancement and growth within the organization
- Engaging work environment focused on exceptional customer service
- Flexible scheduling with weekday and weekend shifts available
- Chance to develop strong communication and negotiation skills
- Collaborate with various departments to enhance customer satisfaction
- What to Expect (Job Responsibilities):
- Handle incoming calls from customers and make outbound calls for follow-up and upselling
- Prepare account changes and troubleshoot customer issues effectively
- Identify and act upon potential new sales opportunities
- Assist in customer retention efforts and resolve billing issues
- Negotiate customer prices and service plan payments in line with company guidelines
- What is Required (Qualifications):
- High School Diploma or Equivalent
- 1-2 years of experience in a customer-facing role
- Ability to work well in a fast-paced environment
- Excellent telephone and communication skills
- Strong troubleshooting and negotiating abilities
- How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service setting
- Proficiency in computer applications relevant to customer service
#CustomerService #CareerGrowth #CommunicationSkills #FlexibleShifts #NegotiationSkills
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