[Remote-Position] Guest Services Associate

Be a part of something bigger. We're looking for a Guest Services Associate! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

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### Job Summary

Join Disney, a leader in entertainment and innovation, as a part-time Guest Services Associate. This remote role is perfect for those passionate about delivering magical experiences worldwide. With competitive hourly rates and a suite of benefits including health and dental coverage, paid training, and vacation time, you will find more than just a job at Disney—you’ll find a place to make a difference in the hearts of our guests every day.

### Description

As a Guest Services Associate with Disney, you will represent our renowned brand by ensuring that every guest interaction is magical and memorable. This role is ideal for someone with a passion for service excellence and a love for Disney’s rich legacy. You will handle inquiries with precision and care, assist in resolving issues, and provide information about our products and services. The magic of Disney is not just in our stories but in how we treat our guests and each other, making this more than just a customer service role—it’s an opportunity to create happiness.

Responsibilities will include communicating effectively with guests across multiple channels, including phone, email, and live chat. Associates will need to maintain a deep knowledge of our products, services, and park information to assist guests efficiently. This role demands a high level of adaptability and empathy, as you will be expected to manage guest expectations and enhance their overall Disney experience.

### Responsibilities

1. Deliver exceptional guest service by answering questions, resolving issues, and providing detailed information about Disney products and services.

2. Operate across multiple communication platforms, including voice calls, email, and live chat, to engage with guests.

3. Maintain up-to-date knowledge of Disney’s offerings, including theme park attractions, events, and promotions.

4. Follow communication procedures, guidelines, and policies to ensure consistency and quality of service.

5. Handle guest complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

6. Collaborate with other team members to achieve common goals and positive guest outcomes.

7. Continuously strive to improve the guest experience by soliciting feedback and learning from interactions.

### Requirements

1. High school diploma or equivalent; higher education degree preferred.

2. Proven customer support experience or experience as a client service representative.

3. Strong phone contact handling skills and active listening abilities.

4. Familiarity with CRM systems and practices.

5. Excellent communication and presentation skills.

6. Ability to multi-task, prioritize, and manage time effectively.

7. Fluent in English; multilingualism is a strong advantage.

### Benefits

– Competitive hourly rates

– Comprehensive health and dental coverage

– Generous paid training and vacation allowances

– Opportunities for career development within the Disney family

– Access to exclusive Disney events and merchandise

### Educational Qualifications

– Minimum of a High School Diploma or equivalent is required.

– Further certifications in customer service or hospitality are a plus.

### Experience

– Previous experience in customer service, especially in a remote or virtual environment, is highly desirable but not mandatory.

### Company Overview

Disney is a global leader in family entertainment and media enterprise, encompassing a wide range of businesses including theme parks, resorts, movies, TV networks, characters, and more. With a commitment to creating high-quality entertainment and providing exceptional guest service, Disney aims to bring joy and create lifelong memories for people around the world.

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Join us in making magic—apply today to become a Disney Guest Services Associate!

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