[Remote-Position] EST Fully Remote Customer Service Specialist
Be a part of something bigger. We're looking for a EST Fully Remote Customer Service Specialist! This Remote position offers an immediate start for the right candidate. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.
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About UsExperienced team that is making a difference in the lives of people in the trades. Now is a great time to join our established and growing business. We believe in doing the right thing as we serve the families of customers and their employees with genuine care...
Who You Are
Someone looking for a career, not a job. The ideal candidate must have a growth mindset and be interested in professional development. They should also be able to work in a fast-paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. To manage the day-to-day scheduling operations, ensure that jobs are ready for scheduling. The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. Plumbing/HVAC/Service industry experience is highly preferred!
Responsibilities include:
 Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
 Coordinate scheduling of technicians for service calls, installations, and repairs
 Dispatch technicians to job sites in a timely and efficient manner
 Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
 Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
 Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
 Organize and maintain systems for documents, invoices, and client records
 Process payments from customers and follow up on overdue accounts as necessary
 Assist in setting up and implementation of ServiceTitan
 Additional responsibilities to support the growth of the company
Minimum Skills and Experience Required
 Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
 Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan
 Excellent time management skills and the ability to multitask and prioritize work
 Attention to detail and problem solving skills
 Excellent communication with customers, suppliers, and team members
 Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
 Must have a clear background check
We know you will be eager to check the status of your application. What we ask from you is to allow our hiring team time to process all of the amazing candidates that apply, and please do not call. If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.
Requirements
 Employment Type: Full-time
 Work Hours: 40 to 40 hours work
 Required Education: High school or equivalent
 Required Experience: None(2) years
Job Type: Full-time Apply Job!
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Simple Application Process
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