[Work From Home] REMOTE Customer Experience Agent

Propel your career forward by joining our team as a REMOTE Customer Experience Agent! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role.

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Key Responsibilities: • Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback related to travel bookings and services • Assist customers in resolving any pre-travel, in-transit, or post-travel issues, such as itinerary changes, cancellations, and special requests • Collaborate with travel agents and other departments to ensure customer needs are met in a timely and efficient manner • Provide personalized travel recommendations and information on destinations, accommodations, and transportation options • Manage and update customer profiles, ensuring accurate records of preferences, travel history, and communication details • Monitor customer feedback and identify opportunities to enhance service quality and overall customer satisfaction • Support the sales team by assisting with client follow-ups, confirming reservations, and ensuring all travel documents are accurately processed and delivered • Keep up to date with travel trends, policies, and any relevant industry regulations • Use customer service management software (CRM) to track interactions and ensure a smooth customer journey • Assist with any special projects related to improving the customer experience or expanding service offerings

Requirements: • Previous experience in customer service, preferably within the travel industry • Strong communication skills, both written and verbal • Proficient in handling customer inquiries and problem-solving • Ability to multitask and prioritize tasks effectively in a fast-paced environment • Knowledge of popular travel destinations, airlines, and accommodation options is a plus • Familiarity with CRM systems and other customer management tools • A customer-first mindset, with a passion for delivering outstanding service • Flexibility to work in a shift environment, including some evenings and weekends

Benefits:
• Travel discounts and perks
• Opportunities for career growth within the company
• This is a 1099 position

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