[Work From Home] Call Center Team Lead- Remote- Part Time
No experience needed! We offer full training for our new Call Center Team Lead- Remote- Part Time- Weekends! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
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About the positionThe Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care.
Responsibilities
 Lead the call center team during weekend shifts to ensure effective patient support.
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 Manage incoming calls and assist patients with appointment scheduling and care management.
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 Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships.
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 Facilitate communication and coordination among interdisciplinary care teams.
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 Ensure clear verbal and written communication to improve patient access and understanding.
Requirements
 Minimum of two years of customer service experience in a call center environment.
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 Experience with scheduling and managing high call volumes (70+ calls per day).
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 Proficiency in using electronic medical records (EMR) and EPIC or similar technology.
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 Strong problem-solving, multi-tasking, and time management skills.
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 High School diploma or equivalent required; a bachelor's degree is preferred.
Nice-to-haves
 Experience working in a Pediatric Department.
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 Familiarity with patient-related documents and healthcare terminology.
Benefits
 Up to 8% company retirement contribution
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 Generous Paid Time Off
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 10 paid holidays
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 Paid professional development
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 Generous health and welfare benefit package Apply Job!
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Join Our Team!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
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