Urgently Hiring: Tech Support Representative - Remote
Looking for a straightforward job? We're hiring a Tech Support Representative - Remote! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.
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Technical Support Specialists require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, resolve technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the... end-user.Essential Duties and Responsibilities: (Other duties may be assigned)  Speak with existing and new customers to diagnose and repair faults for a variety of products and services  Solve complex customer challenges and regain customer confidence by building rapport with customers and using company systems to resolve concerns  Provide timely resolution to customers experiencing technical issues by guiding customers through corrective steps  General knowledge of company, products, and/or services  Obtain customer information and enter into various CRM systems  Adhere to QA requirements and utilize a call flow  Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information
Qualifications:  Internet speed at your home must be at least 20mbps  Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone  Technical PC experience (Windows, preferred)  Ability to work independently as well as part of a team (Promotes positive work environment)  Analytical and problem-solving skills  Proficient in multi-tasking  Excellent communication skills (Professional demeanor)  Ability to build rapport with customers and exhibit empathy  Proficient with technology applications; email, Internet browsers, search engines and data management systems  Basic math skills
What We Offer:
 Attendance Bonus
 Fun and Friendly work environment
 Flexible schedules
 Benefits; medical, dental, and vision
 Excellent advancement opportunities
 Amazing Referral Program  Earn $400 for every referral hired after they work 340 hours (60 days)!
Job Type: Full-time
Pay: $12.15 - $14.00 per hour
Benefits:
 401(k)
 Dental insurance
 Employee assistance program
 Employee discount
 Health insurance
 Life insurance
 Paid time off
 Parental leave
 Referral program
 Retirement plan
 Vision insurance
Schedule:
 8 hour shift
 Evening shift
Application Question(s):
 Are you willing to undergo a background check, in accordance with local laws and regulations?
Education:
 High school or equivalent (Required)
Experience:
 entry level tech support: 1 year (Preferred)
 Windows 10: 1 year (Preferred)
 Call center: 1 year (Preferred)
 customer service: 1 year (Preferred)
Work Location: Remote Apply Job!
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Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
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