Urgently Hiring: Guest Experience Manager-Catering
Core Information:
- Position: Guest Experience Manager-catering
- Compensation: a competitive salary
- Company: Workwarp
- Location: Remote
- Start Date: Immediate openings available
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About the Role & Team:"We make magic! ThatÂs our motto at Walt Disney Parks and Resorts, and it permeates everything we do. As a Catering Guest Experience Manager, you will provide clients with a memorable catering experience, managing Event Operations/Catering Cast Members with leadership and a creative and positive work environment. This position will be the liaison between the Sales and... Service teams, the Culinary team, and the Parks and Resorts teams, to ensure the integrity of the partners and the events.
If selected for this role, you will report to the Catering Manager.
This is a Full-Time role.
What You Will Do:
 Execute events both from a Convention logistic and Catering operation side
 Work directly with Catering, Culinary, and Entertainment partners and with all clients, accordingly
 Lead Convention and Catering Cast during Events
 Be responsible for overall performance of the client catering happiness during an Event
 Promote a safe work environment and food safety culture
 Demonstrate technical and position required expertise (e.g., safety and service standards, regulatory requirements, processes and procedures)
 Be visible and available to respond to the needs of client, cast members, and peers from other workgroups
 Lead and guide cast members through event operational performance, by delivering real-time feedback
 Recognize team members for outstanding performance, customer service, and safety-supportive behaviors
 Set near-term priorities, clear and consistent direction and expectations for cast members
 Build employee engagement through frequent communication, following-up and following through with cast members, mentoring, listening, and providing developmental feedback
 Work cross-departmentally and cross-organizationally to achieve shared goals, understand impact of decisions on other functional areas
 Identify and clear obstacles to ensure successful event
 Perform administrative duties such as attend meetings, compile operational metrics, complete required reports and read and respond to emails
 Investigate/ respond to performance, attendance, safety complaints, and other work issues
 Communicate event details with Park and resort Partners, Conventions Services, Clients, and Cast
Required Qualifications & Skills:
 At least five years Catering or Convention experience in a resort environment or relevant experience
 Understanding of the Convention business
 Experience coordinating the planning, communication, execution, and evaluation of events
 Creativity to find solutions in new ways and improve the Guest and Client experiences
 Ability to empower and manage a team
 Ability to work in a fast-paced environment
 Ability to lead in stressful situations
 Ability to optimally resolve conflict
 Ability to effectively work with cast members at all levels of the organization
 Schedule availability to include weekends, variable shifts, and holidays
Preferred Qualifications:  At least two years of Food & Beverage Management experience  Event planning or event services experience  Talent for developing partnerships and work with all team members in the organization  Knowledge of Walt Disney World procedures  Knowledge of Matra, My Time, CDS  Lean Manufacturing/Continuous Improvement experience  Experience working in a high volume, restaurant or catering environment  Food safety certification
Education:
High School Diploma or equivalent
Preferred Education:
Bachelor's Degree in Hospitality Management or equivalent
Additional Information:
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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