Urgently Hiring: Customer Service Representative (Remote)
Join a culture of excellence and collaboration. We are looking for a Customer Service Representative! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.
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Job Title: Customer Service Representative (Remote)Location: 100% Remote...
Compensation: ~$50,000.00-$55,000.00/Per Year
Type: Full-Time 9:30 AM-6 PM EST
About Us:
CCE DBA Unishippers is a fast-growing franchise looking to grow our customer service team. We are searching for a friendly, warm, and reliable candidate who can handle high-volume activity, has a team-first mentality, and is self-sufficient. If you thrive in a fast-paced setting, love working with people, and enjoy being part of a supportive and energetic team, this is the perfect role for you.
Key Responsibilities:  Serve as the primary point of contact for customer inquiries via phone, email, and chat for all UPS-related issues (tracking packages, resolving issues, etc.)  Provide exceptional customer support by resolving product or service issues promptly  Work closely with other departments to provide seamless service and feedback  Manage and prioritize multiple tasks in a fast-paced environment while maintaining attention to detail  Document and update customer interactions and account information accurately
What We Offer:
 100% remote position, tech provided
 Enjoy a competitive base salary that rewards your experience and skills
 Full benefits, including medical, dental, vision, flexible PTO, and 401K match
 A collaborative and supportive work culture that values your personal and professional growth
Qualifications:  Proven experience in customer service, account management, or a similar role  Strong communication skills, both written and verbal  Ability to thrive in a fast-paced environment while maintaining a positive and solution-oriented attitude  Excellent organizational and multitasking abilities  Empathy and a passion for helping customers  Tech-savvy with proficiency in Salesforce CRM systems  Helpscout and Google Office suites are a plus
Why Unishippers?
 No.1 largest privately held LTL broker in the country!
 The largest non-retail authorized UPS® partner
 More than 90,000 customers nationwide
 Ranked a Top 10 Freight Brokerage Firm by Transport Topics for the past 5 years
 Ranked a Top 50 Logistics firm globally by Transport Topics for the past 5 years
 Nationally ranked/known for culture, training, and career growth Apply Job!
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Join Our Team!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
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