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Service Advisor

Remote, USA Full-time Posted 2025-05-22

Key Job Details:

  • Start Date: Immediate openings available
  • Company: Workwarp
  • Location: Remote
  • Position: Service Advisor
  • Compensation: a competitive salary

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What To Expect
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

What You'll Do
  • Answer phone calls, emails, and drive ins to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the detail of every vehicle prior to delivery
  • Coordinate the delivery time or pick up with each customer
  • Follow up with customer on services provided; ensure they are satisfied with the work performed

    • What You'll Bring
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Must have a valid driver’s license

    • Benefits
    Compensation and Benefits
    Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
      • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
      • Family-building, fertility, adoption and surrogacy benefits
      • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
      • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
      • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
      • LGBTQ+ care concierge services
      • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
      • Company paid Basic Life, AD&D, short-term and long-term disability insurance
      • Employee Assistance Program
      • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
      • Back-up childcare and parenting support resources
      • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
      • Weight Loss and Tobacco Cessation Programs
      • Tesla Babies program
      • Commuter benefits
      • Employee discounts and perks program
    Apply Job!

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    Take the Next Step

    Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.

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