Join Today: Theme Park Experience Services - Part Time

Invest in your future with this career-defining role as a Theme Park Experience Services - Part Time! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary.

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Responsibilities :
Theme Park Experience Services Cast Members are knowledgeable about Disneyland Resort theme parks, policies, and products to provide exceptional Disney service to Guests. A typical day includes assisting Guests with back-to-back phone call and simultaneous chats/messages, in a call center environment. We use multiple software systems and tools to assist Guests with a variety of Resort information and provide technical support for the online experience.

Job Functions include, but are not limited to:
• Providing Resort information and Guest assistance relating to Theme Parks, Downtown Disney District, and Resort Hotels
• Support the Guest online experience by assisting with theme park tickets, including ticket upgrades, special event tickets and booking theme park reservations
• Actively listening to Guest concerns to understand, and resolve the situation using the appropriate methods and tools provided
• Account, website and App technical support and troubleshooting
• Provide general assistance with Guests' MyDisney account such as account creation, lookup, and password resets
• Theme Park reservations including modifying and cancelling reservations
• Assisting Guests with linking tickets, theme park reservations, dining reservations
• Magic Key Member Services
• General Support
• Magic Key online purchases
• Magic Key theme park reservations
• Support Magic Key holders with monthly payments

Basic Qualifications :
• Skilled at troubleshooting technical questions and providing technical walkthroughs
• Previous sales experience
• Experience using a computer such as the web, social media, mobile applications, e-mail, or chat applications and/or supporting customers using these applications
• Ability to remain empathetic and positive when handling difficult Guest concerns and match the tone of the conversation
• Knowledgeable about the Disneyland® Resort and sharing detailed knowledge and information of theme parks, Downtown Disney District and Resort Hotels
• Proven ability to explain products and services
• Strong verbal and written communication skills
• Able to work independently and use the resources provided to address Guest needs

Preferred Qualifications: • Previous customer service call center experience • Previous technical support call center experience • Detailed knowledge of Disneyland Resort and product offerings • Previous experience using computer and computer applications in day-to-day job duties

Additional Information :

This position works onsite at the Disneyland Resort Travel Sales Center

SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.

SUBMITTING YOUR APPLICATION
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KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles

The pay rate for this role in California is $25.50 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits. Apply Job!

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We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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