Join Today: Remote Medical Customer Service Representative

Core Information:

• Start Date: Immediate openings available
• Position: Remote Medical Customer Service Representative
• Compensation: a competitive salary
• Location: Remote
• Company: Workwarp

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Hours following training: Monday - Friday 8am -6pm EST (Must be available for any 8 hour shift within that time frame)
• If you're not in EST time, please translate to your own time zone (7am - 5pm CST, 6am - 4pm MST)

Responsibilities for the position include the following:
• Provides exceptional phone support: Handles calls from hospitals about billing inquiries in a timely and efficient manner.
• Assists patients effectively: Clarifies patient questions and ensures they receive the information they need.
• Problem-solving champion: Works through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary.
• Data entry specialist: Maintains accurate patient records by inputting information into the hospital's computer system.
• Connects callers seamlessly: Routes incoming calls to the most suitable person within the company.
• Epic Software experience highly preferred
• Bi-lingual a plus
• Must have worked in a call center and experience in Medical Claims and/or Insurance
• Ability to undergo a criminal background check, Prove ownership of a High School Diploma, GED or Transcripts and complete a drug screen testing (testing for THC as well).
• Have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed - Must be able to hard wire via Ethernet cable.
• Ability to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, including a workspace to accommodate two monitors and a computer. Apply Job!

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We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

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