Join Today: Remote --- Customer Service Representative

Propel your career forward by joining our team as a Remote --- Customer Service Representative! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

Â

Â

The Customer Service Representative at Teleperformance USA is responsible for fielding customer inquiries and providing innovative solutions to various questions, issues, and concerns. This role emphasizes excellent customer service, active listening, and effective communication while working in a collaborative remote environment. The position offers opportunities for personal growth and career advancement within the company.

Responsibilities
• Handle and carefully respond to all customer inquiries
,
• Provide excellent customer service through active listening
,
• Work with confidential customer information and treat it sensitively
,
• Aim to resolve issues on the first call by being proactive
,
• Appropriately communicate with customers
,
• Calmly attempt to resolve and de-escalate any issues
,
• Escalate interactions when necessary and appropriate
,
• Track all call related information for auditing and reporting purposes
,
• Provide feedback on call issues
,
• Upsell if required

Requirements
• Ability to work remotely in a virtual team environment
,
• 6 months Customer service experience preferred
,
• Over 18 years of age
,
• Ability to type 25 wpm
,
• High School Graduate or GED
,
• Comfort with desktop computer system
,
• Proven oral & written communication skills
,
• Ability to recognize referral needs for customer
,
• Ability to work in an environment free from paper and electronics (outside of Teleperformance provided equipment)
,
• Ability to have a dedicated workspace free of distractions

Nice-to-haves
• 6 months Call Center experience
,
• Logical problem-solving skills
,
• Availability to work various shifts
,
• Ability to use Windows operating systems
,
• Organization and work prioritization skills

Benefits
• Paid Training
,
• Competitive Wages
,
• Full Benefits (Medical, Dental, Vision, 401k and more)
,
• Paid Time Off
,
• Employee wellness and engagement programs Apply Job!

Â

Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!

Apply To This Job