Join Today: Customer Support Specialist - Live Chat and Email
Role Snapshot:
- Company: Workwarp
- Start Date: Immediate openings available
- Position: Customer Support Specialist - Live Chat And Email
- Compensation: a competitive salary
- Location: Remote
Â
Â
DescriptionWe are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Company Culture and Environment
The company promotes a dynamic work environment where collaboration and customer service are valued. Team members are encouraged to engage proactively with customers to enhance their experience.
Career Growth and Development Opportunities
This role provides opportunities for professional growth through hands-on experience in customer service and technical support, positioning individuals for future advancement within the organization.
Detailed Benefits and Perks
 Opportunities for performance-based bonuses
 Supportive team environment
 Training and development resources available
Compensation and Benefits
 Competitive salary based on experience
 Health insurance coverage
 Paid time off and vacation policies
 Retirement savings plan options
Why you should apply for this position today
Joining our team means becoming part of a company dedicated to customer satisfaction and technical excellence. You will have the opportunity to develop your skills while contributing to meaningful customer interactions.
Skills
 Strong communication skills, both verbal and written
 Technical troubleshooting abilities
 Ability to handle multiple chats and emails efficiently
 Customer service orientation and empathy
Responsibilities
 Respond to incoming chats and emails from customers
 Assist customers in troubleshooting and servicing covered products
 Identify customer needs and provide appropriate solutions
 Maintain accurate records of customer interactions
Qualifications
 Previous experience in customer service or technical support is a plus
 Strong critical thinking and problem-solving skills
 Ability to work independently and as part of a team
Education Requirements
 High school diploma or equivalent
Education Requirements Credential Category
 High School Diploma
Experience Requirements
 No specific experience required, but prior customer service experience is beneficial.
Why work in Creve Coeur, MO
Creve Coeur, MO offers a suburban lifestyle with easy access to urban amenities. The area is known for its strong community feel, excellent schools, and diverse dining options, making it an appealing place for both work and life. Apply Job!
Â
Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply To This Job