Join Today: Customer Service Coordinator, Chemical Division
Core Information:
- Compensation: a competitive salary
- Location: Remote
- Position: Customer Service Coordinator, Chemical Division
- Company: Workwarp
- Start Date: Immediate openings available
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Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrowÂs breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance peopleÂs lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about MillikenÂs curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.POSITION TITLE
Customer Service Coordinator, Chemical Division
POSITION OVERVIEW
This position is located in Spartanburg, SC at our Roger Milliken Center and is part of MillikenÂs Chemical Division. The position is responsible for delivering the highest level of customer service possible from order entry through delivery and invoicing. A critical component is establishing and maintaining positive business relationships, both internally and externally. The position reports directly to the US Customer Service Manager.
This position is located at the Roger Milliken Center (RMC) in Spartanburg, SC. Normal work hours are Monday through Friday, 8:00 a.m. Â 5:00 p.m.
JOB RESPONSIBILITIES
 Perform day-to-day customer questions for existing accounts; (order entry, order management, credits, and delivery updates, etc.)
 Ensure customer calls/emails are promptly responded to in a pleasant and accurate manner
 Build and maintain excellent customer relationships (both internally and externally) as a support to account management
 Act as a liaison and advocate for the customer within all departments
 Monitor accuracy of reporting and order information; review customer complaints as it relates to customer service and implement countermeasures
 Plan, prioritize, and implement work tasks to ensure proper functioning
 Maintain in-depth working knowledge of the companyÂs brands, systems, products, and processes
QUALIFICATIONS - REQUIRED
 Relevant customer service and/or sales experience
 Proficiency in MS Office applications
 Strong organizational, interpersonal and communication skills
 Demonstrated performance in designing service-related improvements for customers
QUALIFICATIONS - PREFERRED
 SAP experience
 AssociateÂs or bachelorÂs degree
The successful candidate will have strengths in the following:
 Demonstrated initiative and self-management
 Ability to thrive in a team working environment
 Approachable and adaptable
 Critical thinking skills
Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law. Apply Job!
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