Join Today: Customer Contact Tech - HQ remote

This role is a stepping stone to great career achievements. We need a Customer Contact Tech - HQ Remote! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.

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Responsible for researching and resolving customer inquiries and/or complaints to ensure customer satisfaction...

Job Grade

3

Job Tier

1

Career Area

Retail Specialist

Supervisor

No

Job Qualifications

One year of customer service, customer relations or retail operations experience required. Prior experience in a call center environment preferred.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

NO PCS ENTITLEMENTS

Technical (Preferred/Required Skills/Systems)
• MICROSOFT OUTLOOK - Required
• MICROSOFT WORD - Required
• ACCOUNT SERVICES - Preferred
• ATN - Preferred
• CREDIT CARD MANAGEMENT SYSTEM - Preferred
• CCD - Preferred
• CVS - Preferred
• EXCEL-INTERMEDIATE LEVEL - Preferred
• MICROSOFT POWERPOINT - Preferred
• TYPING 30 WPM - Preferred

Salary Minimum

$20.00

Salary Maximum

$33.46

Major Duties

Answers inbound calls related to federal debts, collections and returned checks. Reviews and researches customer accounts and takes appropriate actions based on the account status. Documents collection efforts made according to policies and procedures.

Answers inbound calls and promotes products and services related to ECP Military Star and E-Commerce. Maintains and improves quality results by adhering to standards, guidelines, policies, and procedures.

Handles customer and Exchange inquiries on ESSO accounts (ration balance, credit balance, refund of credit balance, plate deactivation, etc.)

Performs other duties as assigned.

Work Challenges

24X7 work environment supporting Exchange operations, which requires shift work and may include holidays and weekends.

Job Type

Hourly

Number of Positions Remaining

1

09-Oct-2024 Apply Job!

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We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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