Join Today: Customer Care Professional - Platinum

Role Snapshot:

• Company: Workwarp
• Position: Customer Care Professional - Platinum
• Compensation: a competitive salary
• Location: Remote
• Start Date: Immediate openings available

Â

Â

The Customer Care Professional role at American Express is designed for individuals who are passionate about delivering exceptional customer service. This position involves engaging with Card Members through high-volume inbound calls, providing tailored solutions, and reinforcing the benefits of card membership. The role emphasizes a customer-first mentality, aiming to deepen customer loyalty and satisfaction while meeting performance goals in a fast-paced environment.

Responsibilities
• Consistently deliver extraordinary service on a high volume of inbound calls.
,
• Consult with Card Members to understand their needs and tailor unique solutions.
,
• Add value for customers through relevant recommendations of product offers.
,
• Utilize a service-oriented personality to develop key selling skills.
,
• Responsible for case intake, analyzing fraud and dispute cases.
,
• Use tools and resources to identify custom solutions and anticipate customer needs.
,
• Meet and exceed performance goals including sales rates and customer performance metrics.

Requirements
• Strong written and communication skills to converse effectively with Card Members.
,
• Resilience to manage a steady stream of customer calls and remain positive.
,
• Ability to showcase humility and emotional acknowledgment of customer situations.
,
• Technical savvy to multi-task and navigate multiple computer systems.
,
• Integrity to manage sensitive Card Member information and adhere to compliance guidelines.
,
• Driven to provide the ultimate experience for Card Members.

Nice-to-haves
• Passion for building customer loyalty through exceptional listening and problem-solving skills.
,
• Experience in a customer service and consultative sales environment.
,
• Ability to adapt communication style to various personalities and situations.

Benefits
• Dental insurance
,
• Health insurance
,
• Life insurance
,
• Paid parental leave
,
• Retirement plan
,
• Vision insurance Apply Job!

Â

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

Apply To This Job