Immediate Hiring: Virtual Customer Service Representative
This is more than a job; it's a chance to accelerate your career as a Virtual Customer Service Representative! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
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What you will do Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
 Assisting with website or application related issues in regards to accessing their benefits.
 Answering questions regarding products or services the customer may have.
 Assisting the customer with enrolling in their benefits plan through their employer.
 ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
 Transferring data from documents into the client's system.
 Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
 Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.
To qualify
 You must have a high school diploma or equivalent.
 At least 1 year of call center experience OR 2 years of customer service experience
 Must have strong computer navigation and organizational skills.
 e will pay you to complete online training, but you must commit to attending 100%, no missed time
 Be able to complete and pass a background check
TECHNICAL REQUIREMENTS
 Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
 Operation system: Windows 10
 Mac Computers are not compatible.
 Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)
 RAM: 8GB or better
 Hard Drive: 256 SSD or better
 All peripherals must be wired
 Must have reliable high-speed internet
 20MB download minimum
 10MB upload minimum
 SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services
 For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).
 We do require that you have an active, functioning webcam for training and meetings.
 A second monitor/screen is required.
The Details
 The pay rate once you reach production is $17 per hour
 This is a Full-Time position, part time hours are not available
 Training is paid at $15.25 an hour
 Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
 This is a fully remote position, 100% work from home
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
 401(k)
 Dental insurance
 Health insurance
 On-the-job training
 Paid time off
 Referral program
 Vision insurance
 Work from home
Experience level:
 1 year
Shift:
 8 hour shift
Work setting:
 Remote
Work Location: Remote Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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