Immediate Hiring: Phone & Chat Specialist
Unlock your potential with a new role at workwarp as a Phone & Chat Specialist! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
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Help our essential workers get to the frontlines! We are looking for phone and credential specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses credentials after theyÂve selected the healthcare facility they would like to work with. YouÂll then follow-up with the nurse with a written message to confirm if... their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.Qualifications
 1 year of customer service or customer support experience
 1 year of previous call center or office background experience required
 Technical savvy
 Previous remote work from home experience a plus
 Quick learner and able to work independently
 Type 35 words per minute accurately
 Strong phone and verbal communication skills along with active listening
 A background check applicable with state and federal laws is required
Responsibilities
 Manage large amounts of inbound or outbound calls in a timely manner
 Manage multiple chat channels at one time
 Follow communication "scripts" when handling different topics
 Identify customers' needs, clarify information, research and provide solutions and/or alternatives
 Access company and client resources provided to accurately handle the call
 Perform Data Entry and Customer Service skills
 Be able to navigate on-line efficiently
 Work requests/records received for those requesting to sign up for a shift
 Identify customers' needs, research to see if request has credentials needed
 Skillfully change from one task to another without loss of efficiency or composure
 Be available at your desk, maintaining punctuality and attendance at all scheduled times
 Remain positive and professional in all customer interactions
 Flexibility to cross train as requested
Pay & Benefits
 Starting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
 Work hours - Shifts between 7:00am-7:00pm (CST) Work Days - Mon-Fri and rotating weekends
 Paid Training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
 Status - Full Time 40 hours
Equipment Provided Option - Equipment will be shipped to you for full time permanent employees.
 Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
Hardware/Software Requirements:  Processor: Intel® Core i5 5200 Series or greater  Memory: 8GB on Windows 8.1 / 10 64 bits  Screen Resolution: 1280x768 or higher, dual monitors required.  USB headset  Click here for an example  No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)  Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)  Firewall must be enabled (Will be checked prior to allowing login to system)  Click here for the BYOD policy for full detailed list of requirements
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.
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