Immediate Hiring: Member Support Representative – Remote

We are currently looking for a skilled and motivated Member Support Representative – Remote! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.

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• Long-term opportunity with a chance of being hired as a permanent employee...
• 100% Remote
• Incredible company culture with great opportunities
• Paid training and ability to gain experience in a corporate environment.
• Non-sales

Member Support Representative Requirements:

• You have a minimum of 3 years of experience in customer service
• You are motivated to learn and are receptive to feedback
• You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email
• You can work in a fast-paced environment where multitasking and organization skills are required
• You pay attention to detail and have strong problem solving and decision-making skills
• You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement
• You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
• You have strong interpersonal, and communication skills
• You are sound, balanced, and have timely decision-making skills

Member Support Representative Job Description:

Our Client, a Financial Services Company, is looking for several individuals who are looking for an entry-level opportunity to gain experience in a corporate environment as a Customer Service Representative. This is an excellent opportunity to work in a large corporate organization and learn their corporate culture and service lines through an extensive paid training program.

As a Member Support Representative, you will be responsible for:

• Receiving 40-50 inbound calls per day and function as the primary contact for our clients’ members and be responsible for answering customer inquiries and identifying solutions to any problems.
• Explaining disability benefit coverage, benefit extensions, answering open enrollment questions, clarifying income tax questions, documenting, and researching claims from beginning to end.
• Effectively listening to members and determining the best course of action. Most calls are resolved through well documented processes.
• Empathetically assist the member through the claims process.
• Offer excellent customer service by providing complete and accurate information to clients in a multi-tasking, high-pressure environment that requires attention to detail.

#RTE4IND #REMOTE #LI-BA1 #LI-REMOTE Apply Job!

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Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.

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