Immediate Hiring: Front office coordinator

We're looking for a high-impact individual to join our team as a Front Office Coordinator! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.

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The Cast Member will work closely with all lines of businesses within the resort, including the Executive... Office. The Cast Member selected for this role will also be trained and proctored in Front Desk, Concierge, PBX and Room Assignment.

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Responsibilities :
• Assist with planning special attention guest’s vacation at Aulani, A Disney Resort & Spa.
• Provide personalized and excellent Guest service to guest inquiries and requests.
• Serve as liaison between special attention Guests and other lines of businesses.
• Respond to and assist all Guest inquiries and concerns.
• Maintain business and guest confidentiality.
• Transport VIP Guests.
• Always work in accordance with Disney’s Five Keys to provide excellent Disney service.
• Complete other relevant tasks with leadership direction.

Basic Qualifications :
• Resort hotel operations required.
• Valid Hawaii State driver’s license, and clean driving record for the past six months.
• Must be able to satisfy and obtain airport security clearances for VIP arrivals.
• Strong computer skills a must; ability to learn and work in different computer applications.
• Exhibit strong ability to multi-task and focus in a fast-paced environment.
• Possess exceptional Guest Service skill, including Guest Service Recovery.
• Consistently models the Disney Values, Aulani Values and Disney’s Five Keys.
• Comfortable working with high profile Guests and Executive offices.
• Able to make operational decisions off of strong existing knowledge of Front Office operations.
• Must be a critical thinker and problem solver.
• Able to work effectively with minimal supervision.
• Full flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs require.
• Strong verbal and written communication skills.
• Ability to remain professional and helpful when handling complex Guest concerns.
• Enjoys talking about the resort experience and sharing detailed knowledge of Aulani, a Disney Resort and Spa.
• Must stay calm in highly stressful situations.
• You will need to successfully complete and pass all job-related training after onboarding.

Preferred Qualifications :
• College degree or above, major in tourism management or hotel management.
• Previous experience in a high volume, fast paced office type environment.
• Detailed knowledge of Aulani, A Disney Resort and Spa and products.
• Proficiency with Microsoft Office products including Microsoft Excel, Word and PowerPoint.

Additional Information :

SCHEDULE AVAILABILITY

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5 : 00am while some may end as late as 3 : 00am, 4 : 00am or 5 : 00am.

SUBMITTING YOUR APPLICATION

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The pay rate for this role in Hawaii is $33.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and / or other benefits, dependent on the level and position offered.

To learn more about our benefits visit : https : / / jobs.disneycareers.com / benefits.

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Last updated : 2024-10-09 Apply Job!

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