Immediate Hiring: Customer Support Rep (EMR)
An excellent opportunity has arisen for a Customer Support Rep! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
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We are seeking a dynamic remote Customer Support Specialist to join our team at HENO. As the first point of contact for our clients, you will utilize your extensive knowledge of HENOÂs software to address both technical and non-technical inquiries with precision and efficiency. At HENO, our focus is always on our clients' success, and your role will be pivotal in ensuring they receive exceptional... support, enabling them to optimize their patient care.Description
Key Responsibilities: Â Client Interaction: Communicate with customers via phone, support tickets, and video
conferencing to provide information and assistance.
 Problem Resolution: Understand and resolve client issues, including identifying root
causes and implementing effective solutions.
 Customer Experience: Exceed customer expectations by delivering high-quality
responses in a timely manner, enhancing overall customer experience.
 Process Improvement: Engage in creative problem-solving to drive process
improvements beyond industry standards.
 Technical Guidance: Provide technical guidance to clients and internal teams on product
information, updates, and issue resolution.
 Task Management: Maintain organization, prioritize caseloads, and be accountable for
tasks.
 Stress Management: Remain composed under pressure to handle hectic situations
effectively.
 Feedback Contribution: Offer feedback to improve internal processes and prevent
potential issues.
 Knowledge Base Development: Develop and review knowledge base content to enhance
support scalability and self-service capabilities.
 Issue Escalation: Communicate critical system issues to the Development team
promptly.
 Compliance: Adhere to all company confidentiality and compliance regulations,
including HIPAA.
Qualifications:
 Strong analytical and problem-solving skills. Passion for customer success and prioritizing customer experience.
 Previous experience with Electronic Medical Records (EMR) systems and help desk
environment.
 Experience in a B2B Software as a Service (SaaS) environment is preferred.
 Excellent communication skills, both verbal and written.
 Ability to type accurately and efficiently.
 High school diploma or equivalent is required.
Equipment Requirements: Â Laptop or Mac (Employee's own) Â Noise-cancelling headset (Employee's own) Â Recommended second monitor (Employee's own) Â Minimum download speed of 50-100mbps
Benefits:
 401(k)
 Dental insurance
 Health insurance
 Paid time off
 Vision insurance
Specialties:
 Physical & Rehabilitation Medicine
 Sports Medicine
 Pediatrics
 Medical Billing
 Account Management
 Electronic Medical Record Systems
Schedule:
 Monday to Friday
 No nights
 Weekends as needed
Experience:
 EMR Help Desk: 2 years (Required)If you are enthusiastic about providing exceptional customer support in a dynamic environment
and meet the qualifications outlined above, we encourage you to apply for this rewarding
opportunity at HENO. Join us in making a difference in the healthcare industry!
Salary
$17 - $20 per hour Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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