[FULL TIME Remote] Customer Service (Remote)

Key Job Details:

• Company: Workwarp
• Compensation: a competitive salary
• Location: Remote
• Position: Customer Service
• Start Date: Immediate openings available

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Customer Service Job Duties and Responsibilities
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications
• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

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Remote

Skills:
Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Dental Insurance, Establish Priorities, Health Insurance, Identify Issues, Multitasking, Resolve Customer Issues, Sales, Schedule Development, Telephone Skills, Time Management, Up-Selling, Voice Response Systems, Work From Home

About the Company:
Path Arc Apply Job!

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