Customer Service Reps - Live Chat FULLY REMOTE

Employer Industry: Customer Service

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to utilize and enhance communication and negotiation skills
- Engage with a diverse customer base and make a positive impact
- Flexible scheduling with weekday and weekend shifts available

What to Expect (Job Responsibilities):
- Handle incoming and outgoing customer calls, providing exceptional service
- Prepare account changes and troubleshoot customer issues
- Identify and act upon potential sales opportunities
- Assist with customer retention efforts and resolve billing issues
- Collaborate with other departments to ensure timely resolution of customer concerns

What is Required (Qualifications):
- High School Diploma or Equivalent
- 1-2 years in a customer-facing role; prior experience in a customer service setting
- Ability to work well in a fast-paced environment
- Excellent telephone skills and strong troubleshooting abilities
- Solid negotiating skills and computer proficiency

How to Stand Out (Preferred Qualifications):
- Experience in a customer service setting
- Demonstrated ability to handle multiple tasks effectively
- Strong interpersonal skills and a commitment to customer satisfaction

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