Entry-Level Email and Chat Support Associate
Description
We’re looking for a motivated and detail-oriented Remote Email/Chat Support Clerk Assistant to join our dynamic team. This entry-level position is perfect for individuals eager to start a career in customer support. As a key part of our team, you will assist customers through email and chat, ensuring they receive timely, helpful responses to their inquiries.
Company Culture and Environment
Our team values collaboration and support, fostering a friendly and professional atmosphere. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Career Growth and Development Opportunities
We provide comprehensive training and continuous professional development, along with opportunities for career advancement within the company.
Detailed Benefits and Perks
- Competitive salary with opportunities for performance-based bonuses.
- Flexible remote work schedule to help maintain a healthy work-life balance.
- Access to wellness programs and resources.
- Paid time off and holiday pay.
- Collaborative team environment focused on growth and support.
Compensation and Benefits
- Competitive salary based on experience.
- Flexible remote work schedule.
- Comprehensive training and professional development.
- Wellness programs and resources.
- Paid time off and holiday pay.
Why you should apply for this position today
If you’re passionate about helping others and ready to kickstart your career in customer support, we’d love to hear from you! This position offers a chance to make a positive impact on customers while growing your skills in a supportive environment.
Skills
- Strong written communication skills with an emphasis on clarity and professionalism.
- Comfortable using chat platforms and email communication tools.
- Basic computer skills, including familiarity with Microsoft Office Suite and CRM software.
- Excellent problem-solving skills and a proactive approach to helping customers.
- Ability to manage multiple tasks in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via email and chat, providing accurate information and assistance.
- Help customers with product-related questions, troubleshooting, and general support.
- Maintain professionalism and empathy in all customer interactions.
- Log customer interactions and feedback in the CRM system.
- Collaborate with team members to resolve customer issues effectively.
- Participate in training sessions to expand product knowledge.
- Identify recurring issues and provide suggestions for improvements.
- Stay informed about product updates and promotions.
Qualifications
- High school diploma or equivalent (additional education in customer service is a plus).
- Comfortable using chat platforms and email communication tools.
- Prior experience in customer support is a plus but not required.
Education Requirements
- High school diploma or equivalent.
Education Requirements Credential Category
- High School Diploma.
Experience Requirements
- Prior experience in customer support is a plus but not required.
Why work in Lake Mary, FL
Lake Mary, FL, is known for its beautiful parks, excellent schools, and family-friendly atmosphere. The city offers a mix of suburban tranquility and urban amenities, making it a great place to live and work. With a growing job market and a vibrant community, Lake Mary provides a supportive environment for both personal and professional growth.
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