Staffing Coordinator

Job title: Staffing Coordinator in North Carolina at Family Resource Home Care

Company: Family Resource Home Care

Job description: Join Our Award-Winning Team at Family Resource Home CareAre you passionate about improving lives and supporting frontline caregivers? As a Remote Staffing Coordinator, you will play a vital role in ensuring our clients receive the care they need while helping our caregivers achieve consistent schedules and income.This is more than just scheduling, it's about making smart, compassionate decisions in real-time to support our teams and clients alike.Option 1: Friday through Monday, 9:00 AM – 8:00 PM CST (Four 10-hour shifts)

Option 2: Sunday through Thursday, 11:00 AM – 8:00 PM CSTWhat You'll DoReview Caregiver Preferences: Use Point-of-Care software to view and assess preferred caregiver hours.Strategically Match Shifts: Identify client needs and open shifts, filling vacancies with the right caregiver based on preferences and client attributes.Optimize Scheduling: Analyze data to maximize coverage and ensure client satisfaction.Coordinate with Teams: Act as a liaison between caregivers, clients, and branch staff for a cohesive experience.Communicate in Real-Time: Promptly notify branch staff of any client complaints, concerns, or scheduling changes.Maintain Documentation: Ensure all interactions and updates are thoroughly recorded in the scheduling system.Provide Feedback: Relay performance, attendance, and client feedback to branch leadership.Support Inbound Calls: Assist customer service when needed to ensure high-quality support.Are You a Good Fit?We're looking for someone with:At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient careA High School Diploma (Associate's Degree preferred)Strong analytical and problem-solving skillsExceptional communication and customer service abilitiesAttention to detail and the ability to manage multiple prioritiesTechnical proficiency with scheduling software and reporting systemsFluent spoken and written EnglishPreferred ExperienceExperience in a call center or remote customer support roleBackground in home care, healthcare staffing, or caregivingStrong computer literacyWhat We OfferWFH OpportunityMedical, Dental, and Vision insurance options401(k) with 4% employer matchCompany-paid Life and AD&D insurancePaid Time Off: 3 weeks PTO accrued in your first year11 Paid HolidaysPaid training and all equipment providedAdditional RequirementsQuiet, distraction-free home workspaceWillingness to work rotating shifts, including evenings and weekendsApplicants must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona or PennsylvaniaIf you're ready to help improve more lives while supporting an incredible care team- we want to hear from you. Apply today!

Expected salary:

Location: North Carolina

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