Internet Sales Representative(BDC Associate)

Job title: Internet Sales Representative(BDC Associate) in Silver Spring, MD at DARCARS Automotive Group

Company: DARCARS Automotive Group

Job description: DARCARS Automotive Group is now hiring for an Internet Sales Representative to join our team!

Potential Earning from 36K to 60K

**Not Remote Eligible**If you’re ready to redefine the car buying experience and help shape the future of automotive sales, we want YOU on our team. Join our Digital Sales Team and become part of something truly exciting.As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.The Internet Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Rep, you must ensure timely follow up and provide an exceptional experience with every interaction.In this role, you'll:

• Pull and manage leads through our CRM

• Respond promptly to inquiries via phone, text, chat, or email

• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand

• Convert online interest into in-store appointments

• Follow communication scripts to maintain consistency and quality

• Log all customer interactions in real-time

• Build strong working relationships with dealership personnel

• Meet or exceed performance goals, including response time and conversion metrics

• Learn and train with the manufacturer to become an expert

• Excellent written and verbal communication skills

• To be computer savvy

• Strong attention to detail and organizational skills

• High energy, positive attitude, and a team-first mentality

• Ability to multi-task and manage leads efficiently

• Willingness to learn and grow in a fast-paced environment

• Availability to work evenings, weekends, and most holidays

• Previous experience in customer service, sales, or call center environments

• Automotive experience a plus, but not necessary – we provide full training!

• CRM experience (e.g., DriveCentric, VinSolutions, Elead)

• Insurance: medical, vision, dental


• Short-term and long-term disability plans


• Life Insurance


• Employee discounts on vehicle purchases, parts and service repairs


• Opportunities to join our community service initiatives

Expected salary:

Location: Silver Spring, MD

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