Sr IT Support Specialist
- Position Responsibilities:
- Oversee Information Technology (IT) operations across the assigned territory, lead local and enterprise-wide IT projects, mentor and guide IT Support Specialists, and develop and implement IT processes and procedures
- Participate in continuous improvement practices in technology to ensure the delivery of effective and professional customer service and develop procedures with field IT manager as well as the corporate IT service center
- Act as project manager on local projects and smaller enterprise-wide projects as well as provide applications support including RAS software, selling and delivery, and routing and dispatch
- Provide testing on new or updated applications, helping to implement, deploy, and support corporate wide solutions while assisting field IT manager in assembling annual budget for assigned territory
- Provide help desk training and technical direction to business unit IT Support Specialists on new technologies
- Other duties as assigned
- Required Education and Experience:
- Associate Degree with 3 to 4 plus years of related experience with desktop support or High School Diploma/General Education Diploma (GED) and 5 plus years of specific experience
- 2 plus years of experience supporting end users and systems, both on-site and remotely (XP, Win7, OSX Leopard and later, Citrix, MS Products, Managing MS Exchange 2007/2010 and A/D accounts
- Preferred Education And Experience
- Bachelor’s Degree
- Audio/Video knowledge (DirecTV and Comcast)
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
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