Executive Director, Patient Experience

Description:
• Oversee the following teams and functions
• Service Recovery Strategy and Operations
• Patient experience strategy
• CAHPS Performance
• Other duties, as assigned

Requirements:
• Bachelor’s degree required, Master’s degree (e.g., MBA, MHA, MPH, MPP) preferred
• Minimum of 4 years of leadership experience in healthcare operations
• Proven experience leading large scale change initiatives
• Minimum of 10 years experience in strategy and planning
• Executive presence and professionalism to represent Oak Street with payer partners
• A nose for value and a track record of driving scaled impact
• Translational muscle to demonstrate and communicate business and financial impact from experiential initiatives
• Ability to communicate and collaborate effectively with large teams as well as senior executive leaders.
• Excellent ability to influence decision making at all levels of the organization
• Proven ability to think critically and exercise sound judgment in a fast-paced environment
• Exceptional analytical and conceptual problem-solving skills
• A self-starter and someone who easily navigates ambiguity
• Ability to travel 5-10%
• US work authorization
• Someone who embodies being “Oaky”

Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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