Croatian-Speaking Customer Expert for Second-Hand online Marketplace
Join our Customer Experts team and make a positive impact by assisting consumers with their purchases in the top Second-Hand online Marketplace
At TP in Greece, in collaboration with one of the world’s leading online conscious fashion marketplace, we are seeking individuals with a passion in sustainable living. Join our team in assisting consumers with their online purchases, by selling or exchanging new or second-hand fashion items.
Be part in our commitment to sustainability and social impact and turn every transaction into a happy customer!
- What you will do:
- Be the primary point of contact for customer requests, representing a leading online marketplace.
- Handle the continuous communication via ticketing and chat with customers regarding incidents, issues and questions
- Resolve common issues and answer questions self-reliantly based on tools, information, processes, and training provided by our client
- Escalate issues to internal and external stakeholders, depending on issue type and severity and according to documented escalation procedures
- What you will bring:
- Excellent Croatian reading and writing skills
- Good English reading and writing skills (B2 level)
- Strong interpersonal and communication skills
- Service-minded and empathetic, ability to independently support customers
- High proficiency using computers (typing, quickly navigating between various tools)
- Comfortable working for a global company and in an international work environment
- Proven ability to work effectively in a team environment
- Customer Service experience is preferred
- What we offer
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
- Competitive monthly salary 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- The opportunity to work for a Great Place to Work-Certified Company
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family.
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