Live Chat Agent/Call Center Customer Service Representative-Remote Work From Home
we are seeking motivated and customer-focused individuals to join our team as Live Chat Agent/Call Center Customer Service Representatives. In this role, you will be responsible for delivering outstanding customer service through live chat and phone interactions. This is a remote work-from-home position, allowing you to provide support to our customers from the comfort of your own home. *Responsibilities:**
Respond to customer inquiries and issues via live chat and phone in a timely and professional manner
Provide accurate information and assistance to customers regarding products and services
Troubleshoot technical issues and provide solutions to customers
Document customer interactions and follow up as needed
Collaborate with team members and other departments to resolve customer concerns
Meet and exceed customer satisfaction and performance targets *Requirements:**
Previous experience in a customer service or call center role preferred
Excellent communication skills, both written and verbal
Ability to multitask and prioritize in a fast-paced environment
Proficiency in using live chat platforms and phone systems
Strong problem-solving skills and attention to detail
High school diploma or equivalent required; college degree preferred.
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