Teller I (30 Hours Weekly) East Rutherford

About the position

The Teller I position at TD Bank is a vital role within the Personal & Commercial Banking line of business, located in East Rutherford, New Jersey. This part-time position, requiring 30 hours per week, is focused on delivering exceptional customer service while efficiently processing everyday banking transactions. The Teller I is expected to embody TD's brand promise by consistently executing behaviors that contribute to a legendary customer experience in the store. This includes performing a variety of customer transactions such as deposits, withdrawals, loan payments, and safe deposit box payments with a high level of accuracy. The role also involves cash handling responsibilities, including cashing checks, verifying currency, balancing cash drawers, and managing night deposits. In addition to transaction processing, the Teller I is responsible for responding to customer inquiries and concerns, utilizing standard procedures to resolve issues, and escalating more complex matters to management when necessary. The position requires engaging in lobby leadership, which involves orchestrating customer flow, warmly welcoming customers, and guiding them appropriately. The Teller I must understand customer preferences and educate them on self-service and digital banking options that meet their needs. This role also includes advocating for customers by conducting needs-based conversations and offering financial and digital solutions, or referring them to appropriate partners for specialized assistance. Compliance is a critical aspect of this role, as the Teller I must ensure that all operational activities adhere to company guidelines and regulations, including the Bank Secrecy Act and the Patriot Act. The position requires verifying customer identities according to authentication policies and procedures, balancing cash drawers and ATMs, and following security and audit measures to minimize potential loss. The Teller I is also accountable for maintaining the confidentiality of customer information and ensuring that cash is secured at all times. Training is an essential component of this role, with expectations to complete all required in-classroom and online training by established deadlines.

Responsibilities
? Deliver legendary customer experiences by processing everyday banking transactions accurately and efficiently.
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? Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments.
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? Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
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? Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
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? Engage in lobby leadership by managing customer flow and welcoming customers.
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? Educate customers on self-service and digital banking options that meet their needs.
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? Conduct needs-based conversations to offer financial and digital solutions, referring customers to partners when necessary.
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? Ensure compliance with operational activities according to company guidelines and regulations.
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? Verify customer identities following authentication policies and procedures.
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? Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary.
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? Adhere to safe deposit box procedures and operations.
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? Maintain confidentiality of customer information and secure cash at all times.
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? Follow security and audit measures to minimize potential loss.
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? Utilize bank tools and processes to detect and prevent fraud.
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? Complete all required training by established deadlines.

Requirements
? High school diploma or GED required.
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? 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
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? Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
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? Demonstrated customer service skills preferred.
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? Strong organizational skills and attention to detail.
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? Ability to function in a fast-paced and changing environment.
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? Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice-to-haves
? Experience in a customer service role within the banking or financial services industry.
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? Familiarity with banking products and services.

Benefits
? Base salary and variable compensation/incentive awards.
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? Health and well-being benefits.
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? Savings and retirement programs.
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? Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
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? Banking benefits and discounts.
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? Career development opportunities.
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? Reward and recognition programs.

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