TECH SUPPORT ANALYST II

Tech Support Analyst II - IS Desktop Support

Description:

Troubleshoot, analyze and resolve desktop computer and printer problems; corrects and reports any anomalies

Use diagnostic software and technical troubleshooting processes; work with network staff to resolve problems as required

Able to manage PCs and laptops: install, configure and provide support for desktops, laptops, printers and peripherals; provide user training as required

Able to provide software and hardware upgrades to ensure efficient system operations for users

Research and install new software on workstations as needed; add/configure new users and troubleshoot mailbox problems

Ability to support miscellaneous equipment, such as audio-visual equipment, cellphone, and mobile communication devices

Assist in training users in the use of computer equipment

Able to keep an accurate inventory of equipment in use; update inventory as necessary and verify equipment slated for disposal. Assists in managing stock room and parts inventory

Be able to Install, relocate, and perform operational checks on computer equipment

Able to maintain awareness of advances in computer technology

Ability to assist with Accounts Management

Able to function as Service Desk support personnel as needed

Be able to functions as next level support for TSA-I

Able to assist with developing desktop images and triage of basic clinical and business applications

Will perform related work as required

Education/Experience:

High School Diploma

BAA, AA, or Technical Diploma preferred

Minimum 1 year work experience with desktop support and a CompTIA A+ certification

OR

Minimum 3 years' work experience and must obtain CompTIA A+ certification within 1 year of employment

.

Location: Archbold Medical Center ? IS DESKTOP SUPPORT
Schedule: Full Time, Day Shift, 7:30am -4pm with some weekends.

Apply Job!